Our approach to client support is anything but one-size-fits-all. We customize a support arrangement that aligns with your distinct needs and budget. Within an ongoing support plan, we can provide a range of services, including:
1. Dedicated on-site developer on a part-time basis to complement your internal resources.
2. Business user support through phone, email, and/or in-person interactions.
3. Handling maintenance requests and the management of bugs and issues.
4. CMS (Content Management System) support and training.
5. Proactive maintenance activities to preemptively address potential issues.
6. Proactive continuous improvement activities to enhance system performance.
7. Monthly reporting to keep you informed about the status and performance.
8. Monthly activity recommendations to optimize and refine your digital assets.